For hotel and activity desks
Find and sell activities, in one workspace.
Once operators approve your desk, find their open times, hold seats and send the guest a payment link.
Sign in to your desk or join your team.
New to Musa? Ask us for a desk account
01The workspace
Your whole counter, on one screen.
Sign in and it’s all there. Agents sell and follow up. Managers also accept operator terms, see statements, review shifts and run the team.
Bookings
Find open times across your operators by date and party size, hold seats and send the guest the operator’s payment link. See your commission on each hold, pull up tickets and release holds. If a guest paid through that link, the operator handles the refund. Managers check numbered statements: commission and any per-head payout, with one total.
Guest itineraries
Line up one guest’s day across several operators. Each activity is its own booking, with its own checkout and cancellation. Print the guest a clean itinerary, without your margins or staff notes, or send them a private link to the same plan. It shows each activity’s time, meeting point and party size, and whether seats are planned, held or booked, so the guest and your desk are looking at one plan. The link expires, and you can replace it. If a paid booking needs a new time, move it to another departure of the same activity when the whole party, price and cancellation window still allow it. Anything else stays with the operator.
Cancellations
When an operator cancels something on a guest’s itinerary, for weather or any other reason, it shows up here with where the booking stands and who refunds it. Find other dates and times from the operators you sell for that fit the whole party and the rest of their plans, see why each one ranks where it does, and hold the one your guest picks.
Supplier follow-up
When a booking needs a confirmation from the operator, assign it, set a deadline and record the answer. Late replies and cancelled bookings stand out, so nothing waits quietly.
Shift & closeout
Open each shift with a cash count and count again at close. Your manager accepts the count or sends it back, and a closed shift keeps its figures. Later corrections sit beside them, never over them.
Heads checked in
See how many of your guests each operator checked in, for any dates you choose. When an operator pays a set amount for each guest checked in, you’ll see their current per-head card and what you’ve earned. Agents see their own numbers. Managers see the whole desk and which statement each per-head payout is on.
Team
Create an invitation link for each staff member and share it with them yourself. Each link works only for the email address you enter. Staff who are new to Musa ask us for an account first. Managers set roles and remove access, and a desk always keeps at least one manager.
02Selling access
Operators say yes, then you sell.
Share your desk code with the operators you sell for. Each one offers selling access on their terms, and you accept before your first booking. If an operator changes your terms later, such as your rate, you keep selling on the terms you accepted until a manager accepts the new ones.
- Commission rate
- Your rate on each booking you sell.
- What you can sell
- Everything the operator has public, or only the dates and times they pick.
- Holds
- How many holds and seats on hold you can have at once.
- Voucher numbers
- Whether every booking needs your voucher number.
- How you settle up
- Agreed between you and the operator, and recorded in Musa.
- Payment terms
- How many days after a statement payment is due, and any credit limit the operator sets for your desk.
03Better together
Desks and operators bring each other.
Each operator who joins Musa can bring the desks that already sell for them. Tell us which operators you sell for, and which ones you’d like to see on Musa.
Not ready for the workspace? An operator can give your desk a private, read-only link to your bookings, commission and statements with them. Links expire, and the operator can turn one off at any time.
Sign in to your desk or join your team.
New to Musa? Ask us for a desk account